Privacy Policy

2. Information We Collect

We collect different types of information depending on how you interact with our platform:

Personal Information

• Identity Information: Name, email address, phone number, and profile photo
• Contact Information: Shipping addresses, billing addresses, and communication preferences
• Account Credentials: Username, password (encrypted), and authentication tokens

Business Information

• Company Details: Business name, registration number, tax identification, and business address
• Team Information: Employee names, roles, and contact details for authorized users
• Operational Data: Shipment records, delivery history, and service usage metrics

Rider Information

• Personal Details: Full name, phone number, email, and emergency contact
• Location Data: Real-time GPS tracking during active deliveries, delivery routes, and location history
• Vehicle Information: Vehicle type, registration number, and insurance details
• Performance Data: Delivery completion rates, ratings, and earnings

Customer Information

• Delivery Details: Recipient name, phone number, and delivery address
• Order Information: Package details, special instructions, and delivery preferences

Payment Information

• Payment details are processed securely through Paystack, our third-party payment processor
• We do not store complete credit card numbers on our servers
• Transaction history, billing information, and payout records are retained for accounting purposes

Usage and Device Information

• Usage Data: Features accessed, actions taken, time spent, and interaction patterns
• Device Information: IP address, browser type, operating system, device identifiers, and screen resolution
• Log Data: Server logs, error reports, and diagnostic information

3. How We Use Your Information

We use the information we collect to:

Provide and Improve Services

• Create and manage your account
• Process and track shipments and deliveries
• Enable real-time tracking and notifications
• Provide customer support and respond to inquiries
• Develop new features and improve existing functionality

Process Payments

• Process subscription payments and service fees
• Calculate and distribute rider earnings and payouts
• Generate invoices and financial reports
• Detect and prevent fraudulent transactions

Communication

• Send transactional emails (order confirmations, delivery updates)
• Provide important service announcements and updates
• Send marketing communications (with your consent)
• Respond to support requests and feedback

Analytics and Optimization

• Analyze usage patterns to improve user experience
• Generate aggregate statistics and performance metrics
• Optimize delivery routes and operational efficiency
• Conduct A/B testing and feature experiments

Legal Compliance

• Comply with applicable laws and regulations
• Enforce our Terms of Service and other agreements
• Protect our rights, property, and safety
• Respond to legal requests and prevent fraud

4. How We Share Your Information

We may share your information in the following circumstances:

With Logistics Companies

When you use our platform to ship packages, we share necessary delivery information (recipient name, address, phone number, package details) with the logistics company fulfilling the delivery.

With Riders

Riders receive the information necessary to complete deliveries, including pickup and delivery addresses, recipient contact details, and special instructions.

With Payment Processors

Payment information is securely transmitted to Paystack, our payment processor, to process transactions. Paystack operates under its own privacy policy and PCI DSS compliance standards.

With Service Providers

We work with third-party service providers who assist us in operating our platform, including:

• Cloud hosting and infrastructure providers
• Email and SMS service providers
• Analytics and monitoring services
• Customer support tools

These providers are contractually obligated to protect your information and may only use it to provide services to us.

For Legal Requirements

We may disclose information when required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and your choices regarding your information.

5. Data Retention

We retain your information for as long as necessary to provide our Services and fulfill the purposes described in this policy:

• Account Information: Retained while your account is active and for a reasonable period after account deletion to handle any outstanding issues
• Transaction Records: Retained for 7 years to comply with financial and tax regulations
• Location Data: Rider location history is retained for 90 days for operational purposes and dispute resolution
• Communication Records: Support tickets and communications retained for 3 years
• Analytics Data: Aggregated and anonymized data may be retained indefinitely

When data is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access Your Data

You can request a copy of the personal information we hold about you. Most of this information is accessible directly through your account dashboard.

Correct Inaccuracies

You can update your account information at any time through your profile settings. If you cannot make a correction yourself, contact us for assistance.

Delete Your Data

You can request deletion of your personal information. Note that we may retain certain information as required by law or for legitimate business purposes.

Opt Out of Marketing

You can unsubscribe from marketing emails by clicking the "unsubscribe" link in any email or adjusting your notification preferences in your account settings.

Data Portability

You can request an export of your data in a commonly used, machine-readable format.

Withdraw Consent

Where we rely on your consent for processing, you may withdraw that consent at any time. This will not affect the lawfulness of processing prior to withdrawal.

To exercise these rights, please contact us at privacy@ojalogix.com. We will respond to your request within 30 days.

7. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
• Access Controls: Strict role-based access controls limit who can access your data
• Infrastructure Security: Our systems are hosted on secure cloud infrastructure with regular security audits
• Monitoring: We continuously monitor for security threats and unauthorized access
• Employee Training: Our team receives regular security awareness training
• Incident Response: We have procedures in place to detect, respond to, and recover from security incidents

While we strive to protect your information, no method of transmission or storage is 100% secure. If you have reason to believe your interaction with us is no longer secure, please contact us immediately.

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience:

Essential Cookies

Required for the platform to function properly. These include authentication tokens, session management, and security features.

Analytics Cookies

Help us understand how you use our platform so we can improve it. We use Mixpanel and similar tools to collect anonymous usage statistics.

Preference Cookies

Remember your settings and preferences to provide a personalized experience.

Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our Services. We also provide a cookie consent banner where you can manage your preferences.

9. International Transfers

We operate globally and may transfer your information to countries outside your residence. When we do so:

• We ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by relevant authorities
• We only transfer to countries with adequate data protection laws or implement additional protective measures
• Our primary data centers are located in secure facilities with appropriate certifications

By using our Services, you consent to the transfer of your information to countries that may have different data protection laws than your jurisdiction.

10. Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@ojalogix.com.

If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information promptly.

11. Third-Party Links

Our Services may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.

This policy only applies to information collected by Ojalogix. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors.

When we make material changes:

• We will update the "Last updated" date at the top of this policy
• We will notify you via email or through a prominent notice on our platform
• For significant changes, we may require you to review and accept the updated policy

We encourage you to periodically review this page for the latest information on our privacy practices.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to all inquiries within 30 days. For data protection complaints, you may also have the right to lodge a complaint with your local data protection authority.